Outreach Representative
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Various

Oct-10-08

Position Description:
1. Outreaching into the community to obtain customers
2. Educating others about products and services
3. Installing products and following up with customer service
4. Retain customers’ loyalty
5. Other duties may be assigned as needed

Minimum Qualification Requirements:
1. Active in the community & energetic team player
2. Highly motivated, honest and committed
3. Knowledge and comfortable with teaching others /providing technology support
4. Effective teaching and communication skills
5. Able to produce reports regarding installation, feedback, etc
6. Good time management skills & is willing to work a variety of hours

Experience with the following is a plus:
1. Troubleshooting any issues that may arise
2. Computer & Software literacy
3. Dlink or any other video phone devices
4. Work ethics and confidentiality of customers
5. Welcoming and enthusiastic personality

Features of being an outreach representative:
1. Great pay
2. Satisfying Incentives
3. Flexible schedule
4. Traveling
5. Opportunities to work on your skills

District Manager - Outreach -- Philadelphia
[+] Expand

Philadelphia, PA

Oct-9-08

POSITION SUMMARY:

Under minimal supervision; engages and oversees the work of independent contractors who represent the company’s products and services to deaf consumers in local communities. This position builds relationships, and promotes customer awareness and loyalty through effective outreach, marketing, sponsorships, and product support services. This job requires in-depth familiarity with the deaf community and culture; knowledge of sales techniques, business operations, and management principles; and familiarity with sales channels for products and services that support the communication needs of deaf people.

Duties and Essential Job Functions:


* Oversee the work of independent contractors who represent and support the company’s products and services to customers in local areas.
* Train representatives on services, products, procedures, systems, technology, and customer training. Promote effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and ensuring customers understand products.
* Communicate productivity goals, monitor contractors’ progress toward goals, and provide feedback on quality of work.
* Perform community outreach. Build relationships within the deaf and hard of hearing communities, provide services to agencies and schools, and participate in a variety of events.
* Work with contractors to resolve customer service issues and to assist customers with technical issues.
* Assist marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services.
* Gather lead information from events, and feed into a system that contractors can access.
* Correspond with contractors on a daily basis using extensive email and videophone, and respond to issues or questions as they arise. Facilitate or attend daily conference calls with contractors to discuss issues, ideas, feedback, training and other matters.
* Verify that contractors’ work is completed, and approve invoices, travel and expenses. Complete and process paperwork, and manage the standard contracting process.
* Source and recruit new contractors using a variety of means such as posters, agencies, schools, publications, networking, and outreach. Find good quality representatives who are comfortable with technology, possess leadership skills, and have strong connections throughout the deaf community. Enter into contracts with those who are best suited to represent products, and are willing to commit.
* Serve as point of contact for company sponsorship, select sponsorship opportunities and enter into agreements.
* Respond to escalated customer complaints, issues and questions. Perform other duties and special projects as assigned.

MINIMUM QUALIFICATIONS:

1. High School Diploma or G.E.D.; Associate’s degree (A.A.) or Bachelors Degree in Business Management or Communications related discipline, preferred.
2. Experience in sales and sales training. Supervisory experience is desirable. 3. Must be a self starter who can work independently without close supervision, and a self confident outreach professional who is comfortable approaching people in a variety of settings.
4. Knowledge of relay services, products and how they function. Solid comfort level in working with various technologies and using electronic communication tools and devices.
5. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communication needs of deaf and hard of hearing people.
6. Knowledge of and ability to use specialized software related to departmental operations, including Internet, spreadsheet, presentation, and word processing programs.
7. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
8. Ability to communicate effectively, train contractors, present information and respond to questions from clients, customers, and managers.
9. Planning skills to establish priorities and meet objectives, plus the flexibility to work evenings and weekends, and handle last minute requests.
10. Ability to handle multiple, competing priorities and work effectively under pressure.
11. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
12. Knowledge of departmental operations, and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities.
13. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals.

CERTIFICATES REQUIRED: Some positions may require valid State Driver’s License.

PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)
4. May be required to set up booths at events, requiring balance and lifting up to (50 pounds), and may lift or move boxes (up to 10 pounds)

WORK ENVIRONMENT: Work is performed in a business office environment. Frequent travel to company, customer and vendor sites, including some that are out of state is required.

District Manager - Outreach -- Seattle
[+] Expand

Seattle, WA

Oct-9-08

POSITION SUMMARY:

Under minimal supervision; engages and oversees the work of independent contractors who represent the company’s products and services to deaf consumers in local communities. This position builds relationships, and promotes customer awareness and loyalty through effective outreach, marketing, sponsorships, and product support services. This job requires in-depth familiarity with the deaf community and culture; knowledge of sales techniques, business operations, and management principles; and familiarity with sales channels for products and services that support the communication needs of deaf people.

Duties and Essential Job Functions:


* Oversee the work of independent contractors who represent and support the company’s products and services to customers in local areas.
* Train representatives on services, products, procedures, systems, technology, and customer training. Promote effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and ensuring customers understand products.
* Communicate productivity goals, monitor contractors’ progress toward goals, and provide feedback on quality of work.
* Perform community outreach. Build relationships within the deaf and hard of hearing communities, provide services to agencies and schools, and participate in a variety of events.
* Work with contractors to resolve customer service issues and to assist customers with technical issues.
* Assist marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services.
* Gather lead information from events, and feed into a system that contractors can access.
* Correspond with contractors on a daily basis using extensive email and videophone, and respond to issues or questions as they arise. Facilitate or attend daily conference calls with contractors to discuss issues, ideas, feedback, training and other matters.
* Verify that contractors’ work is completed, and approve invoices, travel and expenses. Complete and process paperwork, and manage the standard contracting process.
* Source and recruit new contractors using a variety of means such as posters, agencies, schools, publications, networking, and outreach. Find good quality representatives who are comfortable with technology, possess leadership skills, and have strong connections throughout the deaf community. Enter into contracts with those who are best suited to represent products, and are willing to commit.
* Serve as point of contact for company sponsorship, select sponsorship opportunities and enter into agreements.
* Respond to escalated customer complaints, issues and questions. Perform other duties and special projects as assigned.

MINIMUM QUALIFICATIONS:

1. High School Diploma or G.E.D.; Associate’s degree (A.A.) or Bachelors Degree in Business Management or Communications related discipline, preferred.
2. Experience in sales and sales training. Supervisory experience is desirable. 3. Must be a self starter who can work independently without close supervision, and a self confident outreach professional who is comfortable approaching people in a variety of settings.
4. Knowledge of relay services, products and how they function. Solid comfort level in working with various technologies and using electronic communication tools and devices.
5. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communication needs of deaf and hard of hearing people.
6. Knowledge of and ability to use specialized software related to departmental operations, including Internet, spreadsheet, presentation, and word processing programs.
7. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
8. Ability to communicate effectively, train contractors, present information and respond to questions from clients, customers, and managers.
9. Planning skills to establish priorities and meet objectives, plus the flexibility to work evenings and weekends, and handle last minute requests.
10. Ability to handle multiple, competing priorities and work effectively under pressure.
11. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
12. Knowledge of departmental operations, and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities.
13. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals.

CERTIFICATES REQUIRED: Some positions may require valid State Driver’s License.

PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)
4. May be required to set up booths at events, requiring balance and lifting up to (50 pounds), and may lift or move boxes (up to 10 pounds)

WORK ENVIRONMENT: Work is performed in a business office environment. Frequent travel to company, customer and vendor sites, including some that are out of state is required.

District Manager --Outreach -- Silver Spring
[+] Expand

Silver Spring, MD

Oct-9-08

POSITION SUMMARY:

Under minimal supervision; engages and oversees the work of independent contractors who represent the company’s products and services to deaf consumers in local communities. This position builds relationships, and promotes customer awareness and loyalty through effective outreach, marketing, sponsorships, and product support services. This job requires in-depth familiarity with the deaf community and culture; knowledge of sales techniques, business operations, and management principles; and familiarity with sales channels for products and services that support the communication needs of deaf people.

Duties and Essential Job Functions:


* Oversee the work of independent contractors who represent and support the company’s products and services to customers in local areas.
* Train representatives on services, products, procedures, systems, technology, and customer training. Promote effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and ensuring customers understand products.
* Communicate productivity goals, monitor contractors’ progress toward goals, and provide feedback on quality of work.
* Perform community outreach. Build relationships within the deaf and hard of hearing communities, provide services to agencies and schools, and participate in a variety of events.
* Work with contractors to resolve customer service issues and to assist customers with technical issues.
* Assist marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services.
* Gather lead information from events, and feed into a system that contractors can access.
* Correspond with contractors on a daily basis using extensive email and videophone, and respond to issues or questions as they arise. Facilitate or attend daily conference calls with contractors to discuss issues, ideas, feedback, training and other matters.
* Verify that contractors’ work is completed, and approve invoices, travel and expenses. Complete and process paperwork, and manage the standard contracting process.
* Source and recruit new contractors using a variety of means such as posters, agencies, schools, publications, networking, and outreach. Find good quality representatives who are comfortable with technology, possess leadership skills, and have strong connections throughout the deaf community. Enter into contracts with those who are best suited to represent products, and are willing to commit.
* Serve as point of contact for company sponsorship, select sponsorship opportunities and enter into agreements.
* Respond to escalated customer complaints, issues and questions. Perform other duties and special projects as assigned.

MINIMUM QUALIFICATIONS:

1. High School Diploma or G.E.D.; Associate’s degree (A.A.) or Bachelors Degree in Business Management or Communications related discipline, preferred.
2. Experience in sales and sales training. Supervisory experience is desirable. 3. Must be a self starter who can work independently without close supervision, and a self confident outreach professional who is comfortable approaching people in a variety of settings.
4. Knowledge of relay services, products and how they function. Solid comfort level in working with various technologies and using electronic communication tools and devices.
5. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communication needs of deaf and hard of hearing people.
6. Knowledge of and ability to use specialized software related to departmental operations, including Internet, spreadsheet, presentation, and word processing programs.
7. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
8. Ability to communicate effectively, train contractors, present information and respond to questions from clients, customers, and managers.
9. Planning skills to establish priorities and meet objectives, plus the flexibility to work evenings and weekends, and handle last minute requests.
10. Ability to handle multiple, competing priorities and work effectively under pressure.
11. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
12. Knowledge of departmental operations, and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities.
13. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals.

CERTIFICATES REQUIRED: Some positions may require valid State Driver’s License.

PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)
4. May be required to set up booths at events, requiring balance and lifting up to (50 pounds), and may lift or move boxes (up to 10 pounds)

WORK ENVIRONMENT: Work is performed in a business office environment. Frequent travel to company, customer and vendor sites, including some that are out of state is required.

District Manager - Outreach -- Atlanta
[+] Expand

Atlanta, GA

Oct-9-08

POSITION SUMMARY:

Under minimal supervision; engages and oversees the work of independent contractors who represent the company’s products and services to deaf consumers in local communities. This position builds relationships, and promotes customer awareness and loyalty through effective outreach, marketing, sponsorships, and product support services. This job requires in-depth familiarity with the deaf community and culture; knowledge of sales techniques, business operations, and management principles; and familiarity with sales channels for products and services that support the communication needs of deaf people.

Duties and Essential Job Functions:


* Oversee the work of independent contractors who represent and support the company’s products and services to customers in local areas.
* Train representatives on services, products, procedures, systems, technology, and customer training. Promote effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and ensuring customers understand products.
* Communicate productivity goals, monitor contractors’ progress toward goals, and provide feedback on quality of work.
* Perform community outreach. Build relationships within the deaf and hard of hearing communities, provide services to agencies and schools, and participate in a variety of events.


* Work with contractors to resolve customer service issues and to assist customers with technical issues.
* Assist marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services.
* Gather lead information from events, and feed into a system that contractors can access.
* Correspond with contractors on a daily basis using extensive email and videophone, and respond to issues or questions as they arise. Facilitate or attend daily conference calls with contractors to discuss issues, ideas, feedback, training and other matters.
* Verify that contractors’ work is completed, and approve invoices, travel and expenses. Complete and process paperwork, and manage the standard contracting process.
* Source and recruit new contractors using a variety of means such as posters, agencies, schools, publications, networking, and outreach. Find good quality representatives who are comfortable with technology, possess leadership skills, and have strong connections throughout the deaf community. Enter into contracts with those who are best suited to represent products, and are willing to commit.
* Serve as point of contact for company sponsorship, select sponsorship opportunities and enter into agreements.
* Respond to escalated customer complaints, issues and questions. Perform other duties and special projects as assigned.

MINIMUM QUALIFICATIONS:

1. High School Diploma or G.E.D.; Associate’s degree (A.A.) or Bachelors Degree in Business Management or Communications related discipline, preferred.
2. Experience in sales and sales training. Supervisory experience is desirable. 3. Must be a self starter who can work independently without close supervision, and a self confident outreach professional who is comfortable approaching people in a variety of settings.
4. Knowledge of relay services, products and how they function. Solid comfort level in working with various technologies and using electronic communication tools and devices.
5. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communication needs of deaf and hard of hearing people.
6. Knowledge of and ability to use specialized software related to departmental operations, including Internet, spreadsheet, presentation, and word processing programs.
7. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
8. Ability to communicate effectively, train contractors, present information and respond to questions from clients, customers, and managers.
9. Planning skills to establish priorities and meet objectives, plus the flexibility to work evenings and weekends, and handle last minute requests.
10. Ability to handle multiple, competing priorities and work effectively under pressure.
11. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
12. Knowledge of departmental operations, and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities.
13. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals.

CERTIFICATES REQUIRED: Some positions may require valid State Driver’s License.

Regional Director - Outreach -- Silver Spring
[+] Expand

Silver Spring, MD

Oct-9-08

POSITION SUMMARY:

Under minimal supervision; develops and leads a regional organization of outreach managers who oversee independent contractors representing the company’s products and services to deaf and hard of hearing consumers in local communities. This job requires in-depth familiarity with deaf communities and culture; knowledge of sales channels for products and services that support deaf and hard of hearing people, and strong skills in sales management and business operations.

Duties and Essential Job Functions:

* Manage a region of District Managers who oversee relationships with independent contractors representing the company’s products to consumers in local deaf communities. Review all planning and logistics to achieve objectives. Perform intensive follow-ups with peers on overall objectives.
* Develop and oversee a business plan to achieve annual revenue and individual productivity goals; monitor progress and provide feedback to managers. Synchronize all staff assignments.
* Review demographic information and identify areas of marketing focus and establish lead strategies. Develop revenue generation ideas and tactics involving detailed planning with peers and teams.
* Direct community outreach and build relationships with important regional organizations to promote customer awareness and loyalty.
* Train managers in effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and educating customers.
* Teach managers to support contractors; handle escalated contractor issues and concerns.
* Motivate managers to perform at optimum levels through effective leadership, communication, professional development, and coaching. Provide support on issues, challenges and questions.
* Assist the marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services.
* Manage the selection and effective use of company sponsorships and agreements. and ensure sponsorships and participations are communicated with partners.
* Ensure a competent, motivated staff through effective hiring, training, coaching, and performance management.
Perform other duties and special projects as assigned.


MINIMUM QUALIFICATIONS:

1. Associate’s degree (A.A.) in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
2. At least five years of management experience, demonstrating the ability to lead a dynamic organization to achieve productivity objectives.
3. Excellent human relations and outreach skills including the ability to interact with people of varying communications levels in the deaf and hard of hearing communities.
4. Strong sales experience with a demonstrated successful track record.
5. Knowledge of relay services, products, and relay systems and how they function.
6. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communications needs of deaf people.
7. Must be a self starter who can work independently without close supervision; and a highly motivated and self confident sales professional who is comfortable approaching people in a variety of settings.
8. Skilled in using specialized software related to departmental operations including database, Internet, spreadsheet, instant messaging, presentation, and word processing programs.
9. Ability to communicate extensively and effectively through a variety of channels, including email and the Internet; and to present information and respond to questions from clients, customers, managers, and the community.
10. Fluent writing skills and the ability to prepare and deliver high level presentations to senior management teams.
11. Planning and management skills to establish priorities and effectively supervise and develop assigned staff to attain optimum skill and performance levels.
12. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. (Essential Job Function)
13. Time management skills to handle multiple, competing priorities and work effectively under pressure. (Essential Job Function)
14. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
15. Knowledge of departmental operations and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities.
16. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals.

CERTIFICATES REQUIRED: Some positions may require valid State Driver’s License.

PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Signing (40-60%)
4. Viewing computer monitor, videophone, and pager requiring close vision (75-95%)
May be required to set up booths at events, requiring balance and lifting (up to 50 pounds), and may lift or move boxes (up to 10 pounds)

WORK ENVIRONMENT: Work is performed in a business office environment. Frequent travel to company, customer and vendor sites, including some that are out of state is required.

Regional Director - Outreach -- Rocklin
[+] Expand

Rocklin, CA

Oct-9-08

POSITION SUMMARY:

Under minimal supervision; develops and leads a regional organization of outreach managers who oversee independent contractors representing the company’s products and services to deaf and hard of hearing consumers in local communities. This job requires in-depth familiarity with deaf communities and culture; knowledge of sales channels for products and services that support deaf and hard of hearing people, and strong skills in sales management and business operations.

Duties and Essential Job Functions:

* Manage a region of District Managers who oversee relationships with independent contractors representing the company’s products to consumers in local deaf communities. Review all planning and logistics to achieve objectives. Perform intensive follow-ups with peers on overall objectives.
* Develop and oversee a business plan to achieve annual revenue and individual productivity goals; monitor progress and provide feedback to managers. Synchronize all staff assignments.
* Review demographic information and identify areas of marketing focus and establish lead strategies. Develop revenue generation ideas and tactics involving detailed planning with peers and teams.
* Direct community outreach and build relationships with important regional organizations to promote customer awareness and loyalty.
* Train managers in effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and educating customers.
* Teach managers to support contractors; handle escalated contractor issues and concerns.
* Motivate managers to perform at optimum levels through effective leadership, communication, professional development, and coaching. Provide support on issues, challenges and questions.
* Assist the marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services.
* Manage the selection and effective use of company sponsorships and agreements. and ensure sponsorships and participations are communicated with partners.
* Ensure a competent, motivated staff through effective hiring, training, coaching, and performance management.
Perform other duties and special projects as assigned.


MINIMUM QUALIFICATIONS:

1. Associate’s degree (A.A.) in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
2. At least five years of management experience, demonstrating the ability to lead a dynamic organization to achieve productivity objectives.
3. Excellent human relations and outreach skills including the ability to interact with people of varying communications levels in the deaf and hard of hearing communities.
4. Strong sales experience with a demonstrated successful track record.
5. Knowledge of relay services, products, and relay systems and how they function.
6. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communications needs of deaf people.
7. Must be a self starter who can work independently without close supervision; and a highly motivated and self confident sales professional who is comfortable approaching people in a variety of settings.
8. Skilled in using specialized software related to departmental operations including database, Internet, spreadsheet, instant messaging, presentation, and word processing programs.
9. Ability to communicate extensively and effectively through a variety of channels, including email and the Internet; and to present information and respond to questions from clients, customers, managers, and the community.
10. Fluent writing skills and the ability to prepare and deliver high level presentations to senior management teams.
11. Planning and management skills to establish priorities and effectively supervise and develop assigned staff to attain optimum skill and performance levels.
12. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. (Essential Job Function)
13. Time management skills to handle multiple, competing priorities and work effectively under pressure. (Essential Job Function)
14. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
15. Knowledge of departmental operations and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities.
16. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals.

CERTIFICATES REQUIRED: Some positions may require valid State Driver’s License.

PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Signing (40-60%)
4. Viewing computer monitor, videophone, and pager requiring close vision (75-95%)
May be required to set up booths at events, requiring balance and lifting (up to 50 pounds), and may lift or move boxes (up to 10 pounds)

WORK ENVIRONMENT: Work is performed in a business office environment. Frequent travel to company, customer and vendor sites, including some that are out of state is required.

Communication Center Supervisor - San Diego
[+] Expand

San Diego, CA

Oct-7-08

Brief summary of duties:

Oversee The Daily Operations Of The Center
Conduct The Daily Reviews Of Interpreter Performance
Maintain Constant Contact With The Ops Coordinator For VRS
Oversee Interpreter Scheduling For VRS, Community and VRI
Support PSC (scheduler) as Needed
Work Directly With Management In Balancing Staff Resources For Community Scheduling, VRI and VRS
Read, Analyze And Respond To All Reports From Ops Coordinators, PSC And Operations
Work Closely With The Global/Local Community Scheduling And Corporate VRS Scheduling To Insure Effective Overall Operations
Provide Support As Needed On The Communication Center Floor
Coordinate Training Of New Interpreters With The Training Dept
Assist In The Recruiting Of New Interpreters
Facilitate Communications With Practitioners And Staff
Work Closely With Manager In Assuring An Employer-of-choice Work Environment

Areas of Responsibility:

High Level
Maintain Employer of Choice in Communication Center (Manage and Retain)
1. Meet or Exceed Key Performance Indicators (Practitioner Performance and Client Satisfaction)
2. Supervise the Scheduling for VRS, VRI and/or Community services
3. Remove Barriers for Interpreters

If VRS Focused:
1. Supervise the Coordination with VRS Ops Coordinator
2. VRS Floor Supervisor
3. Manage daily, weekly, and monthly schedule

If Community/VRI Focused:
1. Supervise the Community Interpreters
2. Maintain Community Account Relationships and Assignments
Manage and maintain community services schedule

Minimum Qualification Requirements:

RID CI/CT, CSC, CDI or ACCI Level IV, NAD Level V with a minimum of 5 years interpreting in a variety of settings
1 year supervisory experience preferred
Have working knowledge of Word, Excel, Power Point, AOL IM service, (Mac systems a plus)
Excellent ASL and written/oral communication skills
Dependable in completing assignments
Committed to timeliness and attendance
Flexible and enthusiastic willingness to work with constant change
Demonstrated team building and people management skills
Strong organizational, problem-solving and analytical skills
Ability to identify & direct priorities per business needs
Attentive to detail when planning and organizing projects
Work well under pressure, while being a sensitive, supportive listener
Demonstrated proficiency in leading, coaching, & mentoring others
Basic clerical and office organizational skills

Physical Requirements:
Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

Center Manager for Spanish and Tri-lingual VRS Operations
[+] Expand

Eastern US

Oct-5-08

Brief summary of duties:

Maintain Employer Of Choice For Local Center (Recruit And Retain)
Meet or Exceed Key Performance Indicators (Labor Cost, Practitioner Performance and Client Satisfaction)
Remove Barriers For Center Manager Or Supervisor, Interpreters, Writers And Center Staff
Responsible For VRS, VRI And Community Services In The Local Market
Growth And Maintenance Of Client, Consumer And Professional Relationships In The Local Market
Serve As A Leader On The Regional Management Team

Areas of Responsibility:

Focus management objectives on Center operations
Plan with the help of the Regional Director the strategic growth of the center (VRS, Community and VRI)
Oversee the daily operations of the Center which may include Community Interpreting and CART, Video Interpreting, and Community Relations
Supervise all Center Staff and cross-train Center Supervisors
Manage the daily performance reviews of Interpreter
Manage all Schedulers in daily operations
Approve the scheduling of all interpreters in all operational areas
Coordinate with HR and Recruiting to recruit and hire interpreters for the Center
Approve leave for all interpreters as needed
Maintain relations with local community leaders
Work closely with the schedulers in maintaining client service and satisfaction
Provide direction to the Center Supervisors and Purple Interpreters in the care and well-being of staff
Provide accurate reports on Center utilization, efficiencies and quality
Maintain direct contact with the Regional Director on all Center-specific issues
Responsible For All Center Supervisor Responsibilities, When Center Supervisor Position Does Not Exist.

Minimum Qualification Requirements:

1. Associates degree in Business Management, or comparable related experience; Bachelors Degree strongly preferred.
2. At least three years supervisory experience, preferably in a an interpreting-related environment, coaching and mentoring others
3. American Sign Language (ASL) and Spoken Spanish proficiency and knowledge of the related cultures
4. Extensive knowledge of the interpreting professions.
5. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
6. Knowledge of specialized software related to departmental operations including AOL, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. Familiarity with Mac systems is a plus.
7. Time management skills to handle multiple, competing demands and priorities, and work effectively under pressure.
8. Budgeting and financial knowledge and skills for tracking Center profitability.
9. Ability to communicate effectively both orally and in writing; and present information and respond to questions from groups of clients, customers, managers, and the public.
10. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
11. Knowledge of departmental operations, and organizational policies, processes and procedures.
12. Human Resources Management skills to hire and train employees, appraise work performance, address employee relations issues, and resolve problems.
13. Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
14. Human relations skills to build effective working relationships with staff, customers, and community groups and individuals.

CERTIFICATES REQUIRED:

Nationally Certified Sign Language Interpreter preferred. Some positions may require a Valid State Drivers License.

Physical Requirements:
Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:
Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

Call Center Admin/Scheduler
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Minneapolis, MN

Oct-1-08

ESSENTIAL JOB FUNCTIONS:
Reporting to the Call Center Supervisor or Center Manager. The Call Center Admin Assistant/Scheduler is responsible for satisfying company objectives by providing superior analysis and scheduling to ensure an efficient and effective operation. In a courteous and professional manner the incumbent will schedule staff and independent contractors via personal contact, with an eye to minimizing travel costs, maximizing efficiencies without sacrificing established safe work practices. This position will also be responsible for processing paperwork and doing basic data entry for specified call center reports and functions.
JOB REQUIREMENTS:
1. Schedule interpreters (staff as well as independent contractors) to ensure appropriate coverage for call center work loads, community interpreting assignments and various internal interpreting needs.
2. Maintain database of current, qualified, trained freelance interpreters available for VRS, VRI and Community Interpreting
3. Keep Call Center Supervisors promptly and fully informed of all problems or unusual situations related to scheduling
4. Provide Data entry and other organizational support to the Call Center Supervisor
5. Support other members and functions of the scheduling department
6. Perform other related duties and/or special projects as required
Minimum Qualification Requirements:
1. 2 years experience in work force scheduling
2. Expertise using databases
3. Proficient in the use of Windows and Microsoft Office with an emphasis on Excel
4. Basic Data Entry skills
5. Knowledge of RID/NAD and other interpreting issues
6. Ability to cope with and thrive in a fast-paced environment
7. Good organizational and communication skills
8. Strong attention to detail
9. Able to work with minimal supervision
10. Must be self motivated and a quick learner
11. Strong team player
12. Knowledge of American Sign Language and Deaf Culture, preferred

Center Director
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Washington, DC

Oct-1-08

Brief summary of duties:

Maintain employer of choice for local center (Recruit And Retain)
Meet or exceed key performance indicators (Labor Cost, Practitioner Performance and Client Satisfaction)
Remove barriers for center manager/supervisor, interpreters, writers and center staff
Responsible for VRS, VRI and community services in the local market
Growth and maintenance of client, consumer and professional relationships in local market
Serve as a leader on the regional management team

Areas of Responsibility:

Work with Regional Director in planning strategic growth of the center
Execute plan to achieve center growth (VRS, Community, VRI)
Focus management objectives on center operations
Supervise And Cross-train All Center Managers/Supervisors and Staff
Manage performance reviews of Center Managers/Supervisors, Staff, and Practitioners
Oversee the daily operations of the Center which may include Community Interpreting, CART, Video
Interpreting, and Community Relations in conjunction with market analysis and growth objectives Manage all customer service/scheduling in daily operations
Work closely with the schedulers in maintaining client service and satisfaction
Coordinate with HR and Recruiting to recruit and hire interpreters for the Center
Approve leave for all staff as needed
Build and maintain relations with local community leaders
Establish and grow the local community interpreting and CART market
Provide direction to center managers/supervisors in the care and well-being of staff
Provide accurate reports on Center utilization, efficiencies and quality
Maintain direct contact with the Regional Director on all Center-specific issues
Responsible for all center manager responsibilities when center supervisor position does not exist.

Marketing and Events Director
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Novato, CA or Rocklin, CA

Oct-1-08

Areas of Responsibility:

Work with the Marketing Business Manager to ensure execution of the Marketing Plan. Develop and implement the marketing communications plan to ensure lead and exposure goals are met for all of the Companys lines of business. Manage media buys and inventory to ensure maximized ROI. Develop and implement a department work order process to ensure operational efficiency and timeline for the design and event teams. Coordinate all marketing communications efforts to ensure they are delivered on time and on budget. Develop and oversee the execution of the companys internal and external event strategy, managing all events to achieve lead goals. Enforce brand guidelines and brand promise to ensure consistency in all Marketing materials and design elements. Coordinate web activities and web strategy to ensure maximum channel performance. Track, measure, and report marketing channel performance to manage media buy efficiently. Manage the execution of email and electronic campaign delivery. This position is responsible for all lead acquisition programs delivered to the sales organization.

Minimum Qualification Requirements:


Experience partnering with product development and user interface designers preferred
Experience in brand management that includes:
Substantial experience and demonstrated success in conceiving and executing event strategies and plans, directly and with a team
Budget management
Online and offline marketing
Creation and execution of marketing plans.
Ability to effectively lead and manage external creative agencies.
Ability to translate customer insight and marketing planning into effective lead generation programs
Ability to manage multiple projects simultaneously.
Strong creative problem-solving and analytical skills
Excellent verbal, written, visual/presentation and interpersonal communication skills
Ability to effectively present plans, strategies, and results to executive level
Proven track record of success leading cross-functional teams.
Strong results orientation and decision making skills: take-charge attitude and champion of innovative ideas.
Requires a Bachelors degree, MBA preferred

Work Environment:

Work is performed in a business office environment.

Center Manager
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Tampa, FL

Sep-30-08

Brief summary of duties:

Maintain Employer Of Choice For Local Center (Recruit And Retain)
Meet Or Exceed Key Performance Indicators (Labor Cost, Practitioner Performance And Client Satisfaction)
Remove Barriers For Center Manager Or Supervisor, Interpreters, Writers And Center Staff
Responsible For VRS, VRI And Community Services In The Local Market
Growth And Maintenance Of Client, Consumer And Professional Relationships In The Local Market
Serve As A Leader On The Regional Management Team


Areas of Responsibility:

Focus management objectives on Center operations
Plan with the help of the Regional Director the strategic growth of the center (VRS, Community and VRI)
Oversee the daily operations of the Center which may include Community Interpreting and CART, Video Interpreting, and Community Relations
Supervise all Center Staff and cross-train Center Supervisors
Manage the daily performance reviews of Interpreter
Manage all Schedulers in daily operations
Approve the scheduling of all interpreters in all operational areas
Coordinate with HR and Recruiting to recruit and hire interpreters for the Center
Approve leave for all interpreters as needed
Maintain relations with local community leaders
Work closely with the schedulers in maintaining client service and satisfaction
Provide direction to the Center Supervisors and Purple Interpreters in the care and well-being of staff
Provide accurate reports on Center utilization, efficiencies and quality
Maintain direct contact with the Regional Director on all Center-specific issues
Responsible For All Center Supervisor Responsibilities, When Center Supervisor Position Does Not Exist.

Minimum Qualification Requirements:


1. Associates degree in Business Management, or comparable related experience; Bachelors Degree strongly preferred.
2. At least three years supervisory experience, preferably in a an interpreting-related environment, coaching and mentoring others
3. American Sign Language (ASL) proficiency and extensive knowledge of the deaf culture and interpreting professions.
4. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
5. Knowledge of specialized software related to departmental operations including AOL, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. Familiarity with Mac systems is a plus.
6. Time management skills to handle multiple, competing demands and priorities, and work effectively under pressure.
7. Budgeting and financial knowledge and skills for tracking Center profitability.
8. Ability to communicate effectively both orally and in writing; and present information and respond to questions from groups of clients, customers, managers, and the public.
9. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
10. Knowledge of departmental operations, and organizational policies, processes and procedures.
11. Human Resources Management skills to hire and train employees, appraise work performance, address employee relations issues, and resolve problems.
12. Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
13. Human relations skills to build effective working relationships with staff, customers, and community groups and individuals.

CERTIFICATES REQUIRED:

Nationally Certified Sign Language Interpreter preferred. Some positions may require a Valid State Drivers License.

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)
Work Environment:

Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

Web Strategy Manager
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Novato, CA or Rocklin, CA

Sep-24-08

Brief summary of duties:

Lead the web marketing strategy and development for Company under the direction of the Marketing Director and in partnership with the Marketing Dept.

Areas of Responsibility:

1. Plan and direct the production of website editorial content, ensuring that it reflects best practices, is timely, user-centric, engaging and aligned to the company’s objectives and marketing strategy.
2. Understand top clients, their goals and direction.
3. Understand customers, their tasks and preferences.
4. Lead projects (including launches) to maximize client and customer satisfaction.
5. Work with stakeholders to establish editorial calendar for updating & refreshing content, acting as the site producer.
6. Work with design and content/editing resources to develop page mock-ups to hand off to developer
7. Refine processes involving client and web interaction

Minimum Qualification Requirements:

1. BA/BS degree and a minimum of 4 years of experience in Web development, program management and/or team leadership.
2. The role requires a high level of web expertise and experience, coupled with excellent client management skills.
3. Ability to interface with director-level personnel to discuss web strategy
4. Ability to project manage multiple, complex web activities at once
5. Excellent presentation, communication, negotiation, influence and collaboration skills are required.
6. The role requires a high level of web expertise and experience, coupled with excellent client management skills.

Work Environment:

Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

National Quality Assurance Analyst
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Various

Sep-23-08

Brief summary of duties:

Under limited supervision, monitors, records and analyzes all phases of customers experiences with the companys video and text relay interpreting services, including those provided by subcontractors. Monitors, records and analyzes the companys customer service department and supports IT video performance testing for VRS. Employees in this class conduct test calls and audit actual calls; collect and analyze quality data, and report results, evaluations and recommendations. Employees in this class must be able to lead calibration discussions with VRS and text relay staff in a classroom/teaching type setting. This job requires relay service experience in either video or text (depending upon assigned specialization); strong understanding of and familiarity with the deaf community, culture, and interpreting professions; strong analytical skills; and the ability to write and present ideas clearly to a variety of audiences

Areas of Responsibility:

* Monitor video sign language interpreters using a Relay Operations Monitoring System, or observe text relay operators as they place and conduct calls. Collect data that is important to supporting and managing customer loyalty.
* Monitor live calls and conduct anonymous test calls to evaluate operator performance. Capture meaningful technical data, as well as operator quality data. Enter data into reporting system; build statistical reports and compose narrative analyses.
* Write detailed feedback that supports VI development and customer satisfaction.
* Observe behaviors and identify those that lead to the highest quality of service. Search for improvement opportunities, quality trends, and training needs from a business operations as well as customer service perspective.
* Test interpreters. Monitor and review scoring components, write narrative critiques and supply coaching comments.
*Develop and place scripted test calls into Customer Care to evaluate Customer Care Representatives. Write feedback that supports Customer Care Rep development.
*Conducts review of customer care tickets for accuracy and punctuality in resolving customer issues. Makes recommendations for improvement and conducts follow up correspondence. Conducts test calls to analyze audio and video performance across all VRS products and services in support of IT department.
* Travel to call centers for monitoring text relay calls, (which do not require sign language, but do require typing and speaking).
* Participate with manager and team in calibration sessions with vendors, managers, and others responsible for operator performance. Score calls together and collaborate on appropriate and consistent methods and standards of scoring.
* Learn and continuously update knowledge of operator processes and best practices.
* Remain objective in all work; depersonalize observations, and protect caller and employee confidentiality. Follow dispute processes and admit own errors honestly.
* Work in partnership with other team members for promoting quality, consistency and learning.
* Video relay quality analysts also serve as full-time interpreter on quality team. Perform other duties and special projects as assigned. Minimum Qualification Requirements:


Associate’s degree (A.A.) in Business Management, or comparable related experience; Bachelor’s Degree preferred.
At least 6 months of video or text relay experience developing familiarity with products and services.
Willingness and ability to develop and maintain ongoing subject matter expertise in text or video relay operator jobs.
Ability to communicate effectively both orally and in writing; and present information and respond to questions from clients, customers, managers, and others.
Video relay analyst requires American Sign Language (ASL) proficiency, and experience as an interpreter in a variety of settings.
Both specialties require extensive knowledge of the deaf community, culture and interpreting professions.
Knowledge of specialized software related to departmental operations including Excel, Access, and Word.
Problem solving skills to consider circumstances and apply rules appropriately.
Must have unquestionable ethics with the ability to decide and report sensitive matters objectively, and protect confidential information.
Must be analytical in approaching work that can be repetitive.
Clear understanding of Federal Communications Commission (FCC) Regulations; Registry of
Interpreters for the Deaf (RID) standards; and ethics attached to work.
Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Human relations skills to build effective working relationships with staff, customers, and others.
Flexibility to respond to changing work priorities and handle multiple demands at the same time.
Availability to work some evenings, nights and weekends to test or audit operators on various shifts.
Demonstrated detail orientation and organizational skills.

CERTIFICATES REQUIRED: Nationally Certified Sign Language Interpreter preferred for some positions. Some positions may require a Valid State Driver’s License.

PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
Sitting (80-90%)
Signing (10-20%)
Talking on the phone (10-20%)
Keyboarding (60-80%)
Viewing computer monitor requiring close vision (60-80%)

WORK ENVIRONMENT: Work is performed in a business office environment. Some positions require travel to communications centers, including some that are out of state.

Call Center Supervisor
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Las Vegas, NV

Sep-23-08

Brief summary of duties:

Oversee The Daily Operations Of The Center
Conduct The Daily Reviews Of Interpreter Performance
Maintain Constant Contact With The Ops Coordinator For VRS
Oversee Interpreter Scheduling For VRS, Community and VRI
Support PSC (scheduler) as Needed
Work Directly With Management In Balancing Staff Resources For Community Scheduling, VRI and VRS
Read, Analyze And Respond To All Reports From Ops Coordinators, PSC And Operations
Work Closely With The Global/Local Community Scheduling And Corporate VRS Scheduling To Insure Effective Overall Operations
Provide Support As Needed On The Communication Center Floor
Coordinate Training Of New Interpreters With The Training Dept
Assist In The Recruiting Of New Interpreters
Facilitate Communications With Practitioners And Staff
Work Closely With Manager In Assuring An Employer-of-choice Work Environment

Areas of Responsibility:

High Level
Maintain Employer of Choice in Communication Center (Manage and Retain)
1. Meet or Exceed Key Performance Indicators (Practitioner Performance and Client Satisfaction)
2. Supervise the Scheduling for VRS, VRI and/or Community services
3. Remove Barriers for Interpreters

If VRS Focused:
1. Supervise the Coordination with VRS Ops Coordinator
2. VRS Floor Supervisor
3. Manage daily, weekly, and monthly schedule

If Community/VRI Focused:
1. Supervise the Community Interpreters
2. Maintain Community Account Relationships and Assignments
Manage and maintain community services schedule

Minimum Qualification Requirements:

RID CI/CT, CSC, CDI or ACCI Level IV, NAD Level V with a minimum of 5 years interpreting in a variety of settings
1 year supervisory experience preferred
Have working knowledge of Word, Excel, Power Point, AOL IM service, (Mac systems a plus)
Excellent ASL and written/oral communication skills
Dependable in completing assignments
Committed to timeliness and attendance
Flexible and enthusiastic willingness to work with constant change
Demonstrated team building and people management skills
Strong organizational, problem-solving and analytical skills
Ability to identify & direct priorities per business needs
Attentive to detail when planning and organizing projects
Work well under pressure, while being a sensitive, supportive listener
Demonstrated proficiency in leading, coaching, & mentoring others
Basic clerical and office organizational skills

Physical Requirements:
Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

Help Desk Technician
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Silver Spring, MD; Rocklin, CA

Sep-15-08

PC support, desktop support, software support, account add/move/changes, basic network support. Resolve tickets at other facilities.

Areas of Responsibility:

Independently analyze and troubleshoot computer and system issues

Minimum Qualification Requirements:
5 plus years providing support for PCs laptops, servers and networks.
Able to administer Windows accounts, Active Dir, Exchange
MCSE
Great communicator

Experience with the following is a plus:
Dell hardware, MS Server, VPNs Cisco phones

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:
Sitting, standing and walking (95-100%)
Keyboarding (40-60%)
Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

Network Security Engineer
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Rocklin, CA

Sep-15-08

Brief summary of duties:

This position is for an experienced Network Security Engineer responsible for planning, implementation, enhancement, maintenance or operational support of simple and advanced complex data networks as well as the security aspects of such networks including policy-based changes, incident mitigation and network-wide security assessments. Candidate must be able to hit the ground running as a team-player but also able to independently and effectively manage time with a priority-shifting workload under minimal supervision. Must be able to learn new technologies quickly. Some road time, excellent customer interaction skills and occasional scheduled off-hours service for upgrades & maintenance will be required. Must be customer-service-minded and tactful when dealing with customers and all levels of management. Attention to detail is vitally necessary including the ability to independently follow-up on details until a problem is resolved.

Required knowledge, skill, and abilities:

1. Sharp analytical skills to identify complex security problems at the network, system and app layers
2. Knowledge and experience with LAN, WAN and other network operations, troubleshooting and design
3. Knowledge of data protocols, architectures, standards, addressing, routing, switching and data security
4. Experience configuring Cisco network devices, specifically Cisco PIX/ASA firewall, IOS routers/switches
5. Experience configuring IDS/IPS, ACS; non-Cisco antivirus/antispam systems
6. Familiar with security requirements under HIPAA, GLBA, SOX, PCI and other regulatory compliance
7. Experience with penetration testing, ethical hacking, security assessments
8. A working knowledge of incident handling, log analysis, shell scripting, encryption, application security
9. Familiar with attack methods of SQL injection, cross-site scripting, rootkits, botnets
10. Familiar with wireless security, WEP vs. WPA/WPA2, PEAP/EAP, rogue hunting, AirMagnet, NetStumbler
11. Experience writing documentation including configurations, Visio maps, procedures and manuals
12. Experience with diagnostic and NMS applications such as sniffers and a SNMP-based monitoring tools
13. Knowledge of remote access, VPN, two-factor authentication, SSO, RADIUS, LDAP
14. Knowledge of information security management, data integrity methods and disaster recovery
15. Working knowledge of cryptographic standards such as IPSEC, PKI and certificates

Minimum Qualification Requirements:

1. Bachelor’s Degree or equivalent Industry experience
2. 3-5 years of equivalent experience in Information Systems, and have a minimum of 2 years experience contributing to network administration
3. Cisco Certified - CCNA or better
4. Working knowledge of appropriate network technology and network applications such as TCP/IP, LAN and WAN setup, routing protocols e.g. BGP and CISCO routers, switches and firewalls
5. Knowledge of computer/network systems infrastructure requirements and standards
6. Knowledge of computer security systems, applications, procedures, and techniques
7. Ability to communicate technical information to non-technical personnel
8. Strong interpersonal and communication skills
9. Strong Documentation skills
10. Strong organizational skills
11. Positive attitude and be able to work in a team environment
12. Must be willing to travel

Experience with the following is a plus: 1. Knowledge of H.323 and/or SIP technology
2. H.323/SIP connectivity through Firewalls
3. QoS
4. Video Conferencing MCUs
5. Linux Administration and scripting experience recommended

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

Administrative Assistant -- Training Department
[+] Expand

Rockin, CA

Sep-4-08

Under general supervision, the VRS Training Department Administrative Assistant will be responsible for coordinating and scheduling VRS trainings, maintaining databases and spreadsheets, compiling and collating training materials, making Training Department travel arrangements and providing general organizational support.

Areas of Responsibilities:

1. Schedule and Coordinate new hire vi trainings (for trainees and vi trainers)
2. Make all training dept travel arrangements
3. Update/maintain training information files on training public folders / intranet
a. Maintain vi # lists
b. Training schedule
4. Review expense reports for managers signature
5. Provide data entry and other organizational support to the training dept
6. Strong skills on Microsoft Office applications
7. Strong organizational, interpersonal and communicational skills
8. Maintain and order dept supplies
9. Copy, collate and assemble training or VRS resource material
10. Perform other related duties or special projects as required
11. Knowledge of American Sign Language and Deaf Culture, preferred

Minimum Qualifications:

1. General knowledge of Deaf Culture and sign language
2. Knowledge of RID/NAD and other interpreting issues, preferred
3. Ability to cope with and thrive in a fast paced environment
4. Strong attention to detail
5. Able to work with minimal supervision
6. Strong team player


Experience with the following is a plus:
Knowledge of American Sign Language and Deaf Culture, preferred

Manager Corporate Communications
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Novato, CA

Sep-4-08

Brief summary of duties:

Under minimal supervision, oversees marketing-related communications across the company, assisting in branding and product decisions and ensuring that the company image and messages remain consistent regardless of medium, brand, product or service. This position also provides interdepartmental support for others, ensuring that all written and visual content represents the company’s interests. This job requires knowledge of marketing fundamentals and product branding, strong communication skills for developing compelling messages and presenting ideas to a variety of audiences, and the ability to customize materials for delivery using a variety of electronic and other media.

Areas of Responsibility:

1. Research, develop and produce a wide variety of high quality written product and marketing materials that represent the company to its consumers, employees and communities. Materials include customer announcements, documentation, collateral copy, landing page copy, web site page copy, vlog scripts, white papers, customer success stories, and internal employee newsletters.
2. Gather and write articles for the company-wide newsletter; design layout and coordinate distribution.
3. Work with other departments to gather information for communication plans, product marketing strategies and roadmaps; and generate written and visual content for company directives.
4. Coordinate the planning, development and execution of communication strategies for new products; reinforce product branding and support marketing messages.
5. Develop content for the company’s product and services websites; customize for anticipated audiences, and collaborate with Web Designer so message is clear and to the point, and supports the overall web design.
6. Select editorial content for company web sites; manage relationships with outside contributors, and edit and distribute contributors’ work. Coach authors on standards and deadlines, scope new topic categories, and qualify authors to write for new categories.
7. Prepare scripts and other materials to support employees in introducing new products and enhancements. Prepare presentation materials, training decks and speeches for internal and external use.
8. Maintain consistency, accuracy, and structure among all printed and online material for both internal users and customer audiences.
9. Participate on marketing teams in the development of advertising campaigns, marketing initiatives, events, web sites and video.
10. Prepare video scripts for channel I features, FCC orders and rulings, and other breaking news.
11. Maintain familiarity with business objectives, content, and the use of computers and other media to present information and interact with users.
12. Perform other duties and special projects as assigned.

Minimum Qualification Requirements:

1. Associate’s degree or comparable related experience; Bachelor’s Degree in a communications related field, strongly preferred.
2. At least 3 years of experience in marketing, communications, teaching or a related field.
3. Demonstrated ability to develop from concept to completion, a variety of written communication materials, using a variety of media.
4. Advanced written and oral or signed communication skills, with ability to customize language and style to specific audiences and topics.
5. Familiarity with marketing strategies and the ability to effectively describe and promote company services and products.
6. A solid understanding of the deaf and hard of hearing communities, including advocacy organizations, community influencers, dealers; and their equivalents in the online deaf community, such as newsgroups and message boards.
7. Precise articulation of both English and American Sign Language (ASL).
8. Effective presentation and interpersonal skills, and the ability to work collaboratively with teams and facilitate meetings and discussions.
9. Flexibility to manage multiple projects with competing deadlines, and respond to shifting priorities.
10. Proficiency in using applications related to departmental operations including instant messaging, database, Internet, spreadsheet, presentation, word processing, and video editing programs.
11. Human relations skills to build effective working relationships with staff, customers, community groups and other individuals.
12. Demonstrated detail orientation; and organizational, problem solving and common sense skills.

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

Work is performed in a business office environment.

Payroll Specialist / Accountant
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Rocklin, CA

Sep-4-08

Overall Purpose:

The primary responsibility of the Payroll Specialist is to administer the Company’s day-to-day activities related to the payroll of U.S employees in a multi-state environment. This includes investigating and resolving all discrepancies in reported time worked, pay rates, new hire data, responding to notices from tax authorities, and other areas requiring the exercise of discretion and independent judgment.

Key Areas of Responsibility:

Ensure that all bi-weekly personnel and pay data is accurately compiled, processed, and reported within deadlines using ADP Pay eXpert and ADP EZ Labor and in compliance with all Federal, State and Local regulations.
Work with Human Resources, call center management and various tax authorities to investigate and resolve any discrepancies in reported hours worked, pay rates, new hire data and/or notices from tax authorities.
Process off-cycle payrolls as required.
Ensure accurate eligibility, calculations and tracking of vacation/paid time off.
Ensure garnishments, levies and support orders are handled properly.
Effectively and clearly communicate information to employees to ensure timely resolution to payroll issues.
Work with internal and external auditors to ensure compliance with established controls, including development of documented procedures to meet Sarbanes Oxley requirements.
Resolve Federal and State agency inquiries on payroll tax related matters and with ADP Tax Services.
Create and generate reports with ADP reporting tools to assist HR and Accounting departments.
Develop, document and implement standard processes, forms, internal controls, etc. for use across all entities.
Maintain and project a positive customer service approach in all interactions with operations, customer contact center and other internal departments.
Test, review and ensure timeliness and accuracy of W-2 and 1099’s.
Perform and manage special projects as required.

Qualifications:

BA in Accounting, or equivalent work experience
Minimum 5+ years payroll processing experience in multi-state environment, experience using ADP Pay eXpert is a plus.
ADP certification desired
Strong knowledge of federal, state and local payroll laws and regulations, preferably in a multi-jurisdictional environment
Understanding of equity-based compensation programs and related payroll tax withholding/reporting requirements preferred.
Ability to exercise sound judgment and apply specialized payroll knowledge in preparation and processing of payrolls, and in investigating and resolving payroll-related issues
Strong written and verbal communication skills.
Self-motivating with strong attention to detail and highly organized.
Ability to multi-task and work independently with confidential and sensitive information.
Proven ability to meet tight deadlines under pressure
Ability to work in a team environment with positive attitude
Ability to maintain focus in a fast-paced, entrepreneurial environment with many daily interruptions
Experience in using Microsoft Office products for reporting and communication of payroll-related information

Financial Analyst
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Novato, CA

Aug-31-08

Areas of Responsibility:

1. Develops and maintains spreadsheets and analyses for a variety of financial applications including financial statements, reports, budgets, and forecasts.
2. Identifies, tracks and calculates expenses, charges and costs; recommends the most equitable allocation of expenses and prepares analysis of actual versus projected expenses/costs.
3. Drive all weekly, monthly, quarterly and annual FP&A processes to ensure financial objectives are met
4. Implement financial reporting and forecast packages to drive financial discipline and accountability
5. Prepare timely executive financial reports to track revenue, gross margin, operating expenses and other key performance metrics
6. Assist in defining monthly and quarterly actual vs. budget/forecast variance analysis while working with senior mgt. to evaluate and drive corrective action when necessary
7. Identify and analyze financial and business operation trends to drive objective decision making processes
8. Assist in the preparation of quarterly business reviews and other management presentations
9. Perform ad hoc reporting and assist FP&A group in special projects and analysis as required

Minimum Qualification Requirements:

1. BA/BS degree in Finance/Accounting, MBA preferred
2. A minimum of 3+ years in divisional finance support
3. Superior analytical skills, combined with excellent business judgment and ability to communicate with senior management level personnel
4. Very strong system skills including Excel and other MS office applications
5. Organized, detail oriented individual with ability to multi-task and maintain accuracy of information
6. Strong project management skills and customer service focused
7. Strong written and verbal communication skills are required to interface with customers and employees effectively

Manager FP&A
[+] Expand

Novato, CA

Aug-29-08

Brief summary of duties:

The Manager, FP&A is responsible for driving all aspects of financial and corporate planning, analysis, budgeting and forecasting.

Areas of Responsibility:

Financial Responsibility

1. Leads all aspects of planning and analysis associated with the Annual Operating Plan and Mid- Year update including strategic process and system design as well as tactical steps of the plan
2. Leads the Quarterly Flash P&L Forecast updated on a monthly basis
3. Prepares the Monthly Financial and Business Operational Review Presentation
4. Detailed ad hoc management reporting, including budget vs. actual variance analysis
5. Prepare BOD packages and related presentations
6. Capital expenditure and lease ROI / IRR analysis
7. Coordinate and prepare Annual NECA Reporting submission
8. Provide assistance to M&A diligence efforts
9. Develop and update financial model and prepare investor presentations

Strategic Analysis

1. Ensures that business decisions make good business sense and are based on the appropriate level of financial analysis
2. Gathers and prepares financial information and other data for senior management. Provides recommendations and suggests alternative actions
3. Applies knowledge of external economic factors to ensure optimization of financial opportunities Challenges strategic concepts and validates the financial assumptions and information which form the basis for strategies

Strategic Metrics

1. Manages and monitors strategic metrics across organization and respective product lines to ensure performance against goals
2. Performs competitive benchmark studies and makes recommendations to senior management

Consultation / Partnership

1. Identifies and frames business issues and opportunities for consideration by the CFO and other senior leaders across the organization
2. Provides guidance and direction to senior management across the business on financial and operational issues within their business units
3. Collaborates with senior management and other business leaders to establish overall business direction, ensuring sound financial, strategic, and business direction
4. Assures that senior management receives accurate and timely financial advice and interpretation concerning strategies and other issues
5. Work with key stakeholders to create business plans to address corporate initiatives. Assists in the research, analysis, and compilation of data input

Minimum Qualification Requirements:

1. Bachelor’s degree in finance or accounting plus 15years progressive development and experience in applicable business roles
2. CFA and MBA or Master’s degree in Finance or Accounting is desired
3. Strong verbal and written communication skills
4. Ability to think and act strategically
5. Ability to synthesize and present complex data
6. Ability to analyze and communicate competitive strategies, business trends, performance trends against plan, market trends, etc. in a clear concise manner
7. Ability to develop and deliver formal presentations to senior management and larger groups in a professional, concise, and direct manner
8. Ability to continue focus in a fast paced, entrepreneurial environment with several daily interruptions
9. Experience with Hyperion Enterprise software
10. Strong project management skills
11. Strong organizational skills and ability to manage multiple projects
12. Requisite level of computer skills — MS Word, Excel, Power point Outlook, etc.
13. Willingness to travel ~25% of time to Rocklin, CA, Silver Springs, MD, and Hackensack, NJ offices

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

Call Center Director
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Rocklin, CA

Aug-29-08

Brief summary of duties and responsibilities:

1. Execute plan to support the growth of the customer care department for consistency of customers’ experience
2. Supervise and cross-train all customer care managers, supervisors and staff
3. Manage the daily performance reviews of customer care managers, supervisors and staff
4. Oversee the daily operations of the customer care department which may include support for community interpreting, video interpreting and text relay
5. Approve the scheduling of all representatives in all operational areas
6. Coordinate with hr to recruit and hire customer care representatives
7. Build and maintain relations with corporate leaders
8. Provide direction to the customer care managers, supervisors and representatives
9. Facilitate support and development of company culture
10. Focus management objectives on customer care operations
11. Plan with the help of the vice president of marketing on the strategic growth of the customer care department
12. Manage the daily performance reviews of customer care representatives
13. Approve the scheduling of all customer care representatives in all operational areas
14. Coordinate with hr to recruit and hire customer care representatives for the customer care
15. Approve leave for all customer care representatives as needed
16. Provide direction to the customer care managers, supervisors and customer care representatives
17. Provide accurate reports on customer care utilization, efficiencies and quality
18. Maintain direct contact with the regional director on all customer care -specific issues
19. Responsible for customer care supervisor/manager responsibilities, when customer care supervisor/manager person does not exist
20. Direct process development for improving departmental efficiency
21. Implement performance improving systems

Minimum Qualification Requirements:

1. Bachelors Degree in Business management
2. 5-10 years management experience
3. Fluent in American Sign Language
4. Video Relay Consumer products experience
5. Demonstrated leadership in fast paced environment with high degree of changes
6. Ability to develop and motivate employees with strong team orientation
7. Excellent communication, telephone and writing skills (technical and nontechnical)
8. Critical thinking skills to enable decision making at this level
9. Strong detail orientation and customer focus

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Outbound Marketing Group Sales Representative
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Rocklin, CA

Aug-28-08

Brief summary of duties:

The Outbound Marketing Group Department is seeking sales driven, self-motivated Outbound Marketing Group Representatives! The OMG Department provides community, advocacy, and leading quality products & services for Community Interpreting Services. Under supervision of the Outbound Marketing Group supervisor, the OMG representative will provide high levels of sales functions for GoPurple Services.

Areas of Responsibility:

Come and join our team to assist in generating outbound calls using our video relay system to contact potential customers. The OMG Representative is expected to maintain on phone solicitation of potential customers in constructively manner. The employee must be able to remain focused and work effectively, efficiently and cheerfully under such circumstances. The OMG representative will be responsible to organize, validate, update, and standardize the current sales leads in database. The goal of the OMG representative is to maintain the qualified leads for the Hands on Sign language Services department that was given by OMG Supervisor. Responsibilities include researching potential businesses, gathering documentation, and contacting consumers on a regular basis.

Minimum Qualification Requirements:

Excellent verbal, video-phone, written and keyboard communication skills (technical and non-technical) are required.

1. Strong decisions making and problem solving skills.
2. Detailed skills and customer focused.
3. Ability to manage and prioritize multiple tasks.
4. Provide solutions to problems according to standard HOVRS protocol and rules.
5. Expected to participate in team projects and to establish and maintain a positive working relationship with peers and other co-workers.
6. Perform miscellaneous duties as may be assigned.
7. Excellent communication, video-phone, and writing skills (technical and non-technical) are required.
8. Fluent in ASL.
9. Critical thinking skills to enable decision making at this level.
10. PC computer proficiency required.
11. Strong decision making and problem solving skills.
12. Strong detail orientation and customer focus.
13. Strong team orientation.
14. Microsoft Excel proficiency preferred.

HR Generalist
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Rocklin, CA

Aug-17-08

The Human Resource Generalist is to provide direct support to the Human Resources Manager in the day to day administration, communication, and implementation of human resource activities for the company. They will provide advice, assistance and follow-up on company policies, procedures, and documentation. The Human Resources Generalist acts as a liaison between employees and internal and external customers. They will support the HR Manager in resolving employee relation issues and inquires from internal and external customers.
Areas of Responsibility:
1. Supports Human Resources department in all human resource activities to include employment, employee relations, training and development.
2. Provides advice, assistance and follow-up on company policies, procedures, and practices to employee and Management Teams.
3. Assist employees with individual employee relations issues; makes independent decisions to resolve situations.
4. Receives or initiates communication to and from managers, supervisors and employees about various HR functions. Documents, analyzes, and takes appropriate action based upon all available and relevant information under general direction of Human Resources Manager.
5. Undertakes special projects involving accumulations and compilations of data, research, and preparations of reports. Will involve researching current legal developments related to employee relations, update company policies, and implementation of revised practices.
6. Participate in the development of performance review documents and monitor completion. Research and analyze competencies as appropriate per job function.
7. Handles sensitive and confidential situations involving company personnel. Receives and accesses confidential personnel information from manual and computerized employee files. Must exercise discretion and confidentiality in dealing with personnel and applicant information.
8. Stays abreast of changing legislation impacting Human Resources functions, through information gained from seminars, printed regulations, reference books, trade journals and videotapes.
9. Assist in researching, developing, and implementing human resources policies and procedures; maintains Employee Handbook, and various HR programs.
10. Promote employee involvement and excitement about business and culture.
11. Controls human resource forms, maintains employee files, and monitors electronic data base.
12. Actively participates and leads training programs including new hire orientation.
13. Other duties as assigned.
Minimum Qualification Requirements:
1. 3-5 years of successful experience in human resources.
2. BA/BS desired.
3. Knowledge of multiple human resource disciplines.
4. Knowledge of federal and state employment laws; experience with multi-state locations law desired.
5. Must have in-depth knowledge of all major categories of employment relationship, including employee relations, safety and work environment, training, recruitment, statistical analysis, and benefits.
6. Strong interpersonal and communication skills
7. Ability to effectively analyze data and provide recommendations.
8. Computer Proficient using MS Office
CERTIFICATES REQUIRED:
Professional in Human Resources (PHR) preferred.

Sr. HR Generalist
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Silver Spring, MD

Aug-15-08

The Senior Human Resource Generalist will work across a region serving as a business partner to assigned Managers to ensure overall human resource goals and objectives are met. This position will be responsible for the day to day administration, communication, and implementation of all human resource activities in their region, including employee relations, training and development, compensation, recruiting and performance management. This position also serves as the advisor, coach and partner to the management team and employees within their region. The Senior HR Generalist will work with the HR Manager to develop and execute HR strategies and plans that meet the overall department and business priorities.

Areas of Responsibilities:

1. Leads and provides overall support for various HR disciplines.
2. Acts as a business partner to leadership team and provides guidance and counsel as necessary.
3. Actively participates in the design and rollout of company-wide HR initiatives and programs
4. Develop appropriate and effective communications to employees on human resources programs and initiatives throughout the company.
5. Provides overall employment coaching and counseling in all HR related processes and procedures.
6. Consults with employees and managers on employee relation issues.
7. Represent HR leadership to organization and models Companys core values.
8. Enhances communication between employees-management and be the eyes, ears and conscious of assigned region
9. Provides advice, assistance and follow-up on company policies, procedures, and practices to employee and Management Teams
10. Receives or initiates communication to and from managers, supervisors and employees about various HR functions.
11. Documents, analyzes, and takes appropriate action based upon all available and relevant information under general direction of Human Resources Manager.
12. Stays abreast of changing legislation impacting Human Resources functions
13. Promote employee involvement and excitement about business and culture.
14. Other duties as assigned.

Minimum Qualifications:

1. 6-9 years in progressively responsible HR Generalist roles
2. HR Management experience preferred.
3. Bachelors degree in Human Resources or related filed or equivalent work experience.
Ability to manage process and people across multi-state locations
4. Ability to travel (up to 15%) and be physically and otherwise present.
5. Broad-base exposure to all Human Resources areas (including recruiting, salary administration, benefits, employment law, training and development)
6. Strong working knowledge of federal and state employment laws; experience with multi-state locations law desired.
7. Proven track record building strong working relationships with internal clients in multi-office locations.
8. Strong communication skills
9. Excellent organizational, interpersonal and customer service skills.
10. High level of integrity, ability to maintain confidentiality and deal with sensitive information in a professional manner
11. Proven track record managing/analyzing/reconstructing HR process, programs and procedures.
12. Start-up experiencing building HR systems a plus

CERTIFICATES REQUIRED:

Professional in Human Resources (PHR) preferred.

Sr. Financial Analyst
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Novato, CA

Aug-14-08

The Senior Financial Analyst will be responsible for driving financial leadership and support to business partners.

Areas of Responsibility:

1. Perform as a key business partner to executives/senior management.
2. Drive all weekly, monthly, quarterly and annual FP&A processes to ensure financial objectives are met
3. Develop and implement financial reporting and forecast packages to drive financial discipline and accountability
4. Prepare timely executive financial reports to track revenue, gross margin, operating expenses and other key performance metrics
5. Define monthly and quarterly actual vs. budget/forecast variance analysis while working with senior mgt. to evaluate and drive corrective action when necessary
6. Identify and analyze financial and business operation trends to drive objective decision making processes
7. Assist in the preparation of quarterly business reviews and other management presentations
8. Participate in the development of strategic business plans and the development of action plans including identification of objectives and strategies.
9. Perform ad hoc reporting and assist FP&A group in special projects and analysis as required

Minimum Qualification Requirements:

1. BA/BS degree in Finance/Accounting, MBA preferred A minimum of 5+ years in divisional finance support
2. Superior analytical skills, combined with excellent business judgment and ability to communicate with senior management level personnel
3. Very strong system skills including Excel and other MS office applications
4. Organized, detail oriented individual with ability to multi-task and maintain accuracy of information Strong project management skills and customer service focused
5. Strong written and verbal communication skills are required to interface with customers and employees effectively

Marketing Business Manager
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Novato, CA or Rocklin, CA

Jul-22-08

Marketing Business Manager This position requires a self-motivated individual with a strong marketing and analytical background who can organize campaigns, analyze and use data to drive results, and manage relationships in a fast-paced environment. This individual will manage the budget for all marketing activities and creative channel development; develop marketing strategies and tactical plans that meet strategic objectives for acquiring customers and maximizing profitability for the Hard of Hearing Market and The Deaf ASL Market.
Areas of Responsibility:
1. Consistently and predictably forecast and deliver financial plan commitments, including Volume, Net Revenue, and Direct Operating Expenses on a monthly, quarterly and fiscal year basis.
2. Develop and implement strategic action plans to accelerate the achievement of the channels’ long and short-term strategic objectives, principally related to new customer acquisition, customer retention, profitability and a greater understanding of unique channel qualities. Plans must include key initiatives and strategies, as well as detailed timing and tactics for the online and offline marketing, customer experience, promotions, and campaign management.
3. Develop testing plans and a testing strategy to maximize acquisition and lifetime value; analyze results and make recommendations.
4. Lead seasonal analysis, postmortems and recommendations on all owned marketing campaigns.
5. Day-to-day responsibilities will include managing relationships, directing status report meetings, helping to develop creative, understanding and analyzing data, coordinating with internal groups, and making recommendations regarding investment and operating decisions.
6. Understand target audience and target campaigns and goals towards that audience.
7. Maintain and foster productive working relationships with all internal support functions, particularly Marketing Communications, IT, Web Development, Planning & Logistics, Consumer Insights, Strategic Development, and Finance.
8. Maintain productive working relationships with channel management counterparts in Acquisition and Retention Channels, particularly as it relates to coordinated contact management for our customer and prospect base.
9. Understand and support an understanding of how channel goals and commitments fit into a larger corporate strategy.
10. Product/Service launch experience. New to market product and service introductions
11. Other duties which may be assigned from time to time.
Minimum Qualification Requirements:
1. Experience with M&A
2. Demonstrated skills in Business Development, S&M, Operations and P&L
3. Start-up experience preferred
4. Ability to direct and recommend cost-effective creative solutions
5. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm 6. Demonstrated ability to plan and organize projects
7. Demonstrated proficiency in supervising and motivating subordinates
8. Proven leadership and business acumen skills
9. Proven ability to handle multiple projects and meet deadlines
10. Good judgment with the ability to make timely and sound decisions
11. Creative, flexible, and innovative team player
12. Proven track record developing and executing multi-channel marketing strategies
13. Experience in online and offline direct marketing strongly preferred, with emphasis in campaign management.
14. Highly analytical; experience owning and growing a P&L
15. 5 to 7 years prior marketing experience
16. Bachelors Degree

Program Manager
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Novato, CA

Jul-22-08

The Program Manager drives development and release of new relay products, services and programs; ensures that cross-company approvals are obtained, and then manage the product's creation through execution; guide cross-functional teams including product management, product development, technology, operations, business development, product and brand marketing, and sales through each step of development and beyond to the evolution of new and existing products.
The Program Manager function includes a significant project management component, which includes the following: creates, and coordinates all interdepartmental task elements for internal and external projects driven by business activities; identifies, and organizes all subject matter experts and drives cross-departmental implementation teams; works directly with technology project management to meet delivery dates for product development; provides ongoing assessment of interdepartmental involvement and inclusion in project coordination.
Qualifications:
1. Minimum of 5-7 years experience as a Program Manager or Project Manager
2. Demonstrated success defining and launching excellent products
3. 3+ years of experience in service provider market
4. Excellent written and verbal communication skills
5. Bachelors degree
6. Technical background, with experience in Telecommunications, Internet, Computers, or Software
7. Excellent teamwork skills
8. Proven ability to influence and coordinate cross-functional teams without formal authority and with minimal supervision
9. Examples and at least one sample of an effective document delivered in the past
10. Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved
11. Knowledge of or interest in people with hearing loss
12. Ability to travel required

Call Center Manager
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Philadelphia, PA

Jul-17-08

Under minimal supervision the Call Center Manager plans, directs, and oversees the profitable operation of a Video Relay Communications Center, including efficient and effective resource management. Develops and manages a staff to provide superior quality interpreting services. This job requires knowledge of business operations, supervisory practices; and familiarity with the deaf community, culture, and interpreting professions. It also requires the skill to lead staff in attaining objectives, while promoting a high degree of employee satisfaction.
TYPICAL DUTIES:
1. Manage all operational aspects of a communications center that provides video relay interpreting services for deaf and hard of hearing people. Ensure that all activities are aligned with company policies, processes and procedures, and manage resources effectively.
2. Build and manage a team of skilled interpreters who process a high volume of video relay calls. Coach, mentor and develop team members, and ensure they have access to resources and support to deliver high quality services.
3. Ensure a competent, motivated staff through effective hiring, training, counseling, and performance management.
4. Ensure operations integrity including compliance with all company policies and procedures; as well as adherence to regulations set by the Federal Communications Commission (FCC), and the Registry of Interpreters for the Deaf (RID) Code of Professional Conduct and Standard Practices.
5. Promote a positive, enriching work environment free of practices that could lead to injury or exhaustion. Remove work impediments and provide floor support, including coordinating internal switching and teaming so that quality and service remain high. Handle calls when volume is high.
6. Review operational reports; identify and answer discrepancies, and monitor key performance indicators and production relative to projected targets and forecasts. Execute the company’s quality assurance programs.
7. Collaborate with Operations Coordinators to place interpreters into correct platforms according to call volume, and reassign as necessary.
8. Administer human resource programs and address employee relations issues under the guidance of Human Resources Department personnel.
9. Manage the operations budget and assume responsibility for the profit and loss results of assigned Communications Center.
10. Ensure effective communication throughout the Center, including disseminating corporate level communications.
11. Manage the center’s payroll, timecards, and system entry. Monitor employee time and attendance, ensure documentation and tracking are accurate, and comply with state and federal wage and hour laws.
12. Respond to customer issues, complaints and questions; and work closely with Customer Care to identify issues and resolve through employee coaching and operational improvements.
13. Work closely with recruiters on sourcing applicants and maintaining relationships and visibility within the community.
14. Manage facility maintenance and operations, report issues to engineers, maintain supply levels, and interact with vendors.
15. Conduct and participate in a variety of meetings including regular staff meetings.
16. Act as an information source regarding Communications Center products, services and operations.
MINIMUM QUALIFICATIONS:
1. Associate’s degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
2. At least three years’ supervisory experience, preferably in a call center environment, coaching and mentoring others
3. American Sign Language (ASL) proficiency and extensive knowledge of the deaf culture and interpreting professions.
4. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
5. Knowledge of specialized software related to departmental operations including AOL, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. Familiarity with Mac systems is a plus.
6. Time management skills to handle multiple, competing demands and priorities, and work effectively under pressure.
7. Budgeting and financial knowledge and skills for tracking Center profitability.
8. Ability to communicate effectively both orally and in writing; and present information and respond to questions from groups of clients, customers, managers, and the public.
9. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
10. Knowledge of departmental operations, and organizational policies, processes and procedures.
11. Human Resources Management skills to hire and train employees, appraise work performance, address employee relations issues, and resolve problems.
12. Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
13. Human relations skills to build effective working relationships with staff, customers, and community groups and individuals.
CERTIFICATES REQUIRED:
Nationally Certified Sign Language Interpreter preferred. Some positions may require a Valid State Driver’s License.

SEC Reporting, Sr.Accountant
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Novato, CA

Jul-17-08

The SEC Reporting Sr. Accountant is responsible for with the preparation of Form 10-K/Q filings and other SEC filings, preparation and analysis of financial statement footnotes the research, presentation and implementation of new or revised technical accounting and reporting pronouncements issued by the FASB, SEC, AICPA and other standard setters. This responsibility would require memorandum preparation detailing the accounting and reporting requirements and the process needed to implement the pronouncement. The individual would then be required to fully implement the pronouncement and ensure compliance with generally accepted accounting principles (GAAP).
Areas of Responsibility:
1. Assist with the preparation of Form 10-K/Q filings and other SEC filings, preparation and analysis of financial statement footnotes, variance analysis, and cash flow statements.
2. Review entire Form 10-K/Q for consistency and GAAP and SEC compliance.
3. Research and document technical accounting matters, including SEC regulations, FASB accounting and non-routine transactions.
4. Preparation of position papers related to such issues
Ensure compliance with all disclosure requirements included in Forms 10-Q and 10-K with respect to new or revised accounting and reporting pronouncements.
5. Research other public filings to compare disclosure and accounting and reporting policies and practices.
6. Provide training to the Finance and Accounting organization with respect to existing or new accounting and reporting guidance and the establishment of policies and practices.
7. Assist with the preparation and maintenance of a Financial Policies Manual that will outline the appropriate accounting and reporting treatment for policies currently implemented by the Company. This will include the review of existing policies to ensure best practices and compliance with GAAP.
8. Assist in the preparation and review of quarterly earnings releases for accuracy and completeness.
9. Member of Company Disclosure Committee.
10. Assist in the completion of the annual Proxy.
11. Assist with the audit preparation and coordination for the entire company.
12. Assist with special projects when needed
Minimum Qualification Requirements:
1. Five to seven years Private or Public accounting experience including SEC reporting.
2. MBA or CPA a plus.
3. Strong inter-personal and communication skills.
4. Ability to communicate clearly and professionally, both orally and written.
5. Strong analytical, organization, planning and project management skills.
6. Strong personal initiative, enthusiasm, results orientation and resourcefulness.
7. Ability to focus and multi task in a fast paced environment.
8. Minimum computer skills necessary to execute the job functions effectively including MS Word, Excel, Power point etc.

Network Operations Center (NOC) Specialist
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Rocklin, CA

Jul-8-08

The NOC Specialist will be responsible for first/second level technical response, troubleshooting, proactive monitoring, and internal/external communication including interacting with clients and vendors to resolve problem reports. The NOC Specialist will provide timely identification, prompt reaction, and resolution of active and pending issues. The NOC specialist will be responsible for overall network and system monitoring as well as other operational duties assigned by the Director of Technology and Network Operations.
Primary Responsibilities:
1. Handle inbound call and email traffic to NOC.
2. Monitor all aspects of network, systems, facilities infrastructure and provide effective outbound communications (internal and external) regarding issues and resolutions.
3. Provide first/second level support to resolve technical subscriber issues.
4. Support repeatable and common tasks associated with network and/or system support such as subscriber port additions or modifications.
5. Must be able to determine solutions to technical problems through a variety of mediums.
6. Document issue resolution and client communication.
Minimum Qualification Requirements:
1. Ability to work well in a team.
2. Strong inter-personal and communication skills with ability to interpret complex topics.
3. Independent problem solver and self starter.
4. Comfortable with both LINUX and Windows OS/.
5. Previous experience in customer support with a background in network/system administration.
6. Solid knowledge of systems, communications equipment, routing protocols, performance metrics and monitoring.
7. Minimum 3-5 years related work experience.
8. Cisco CCNA certification or demonstrated proficiency.
9. Strong documentation abilities necessary to ensure timely problem resolution.
10. Ability to use American Sign Language preferred.

Customer Recruiting Representative
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Rocklin, CA

Jul-8-08

Under the supervision of the Customer Recruiting Manager, the Customer Recruiting Representative will be responsible for qualifying leads by cold calling and teaching customers how to use VRS services.
In addition, the ISR will call prospective deaf customers and generate leads for the department. The representative will also be required to maintain accounts through follow up and customer retention surveys.
Duties and Responsibilities:
1. Qualify leads provided by Marketing or referrals
2. Market and provide support for VRS Services
3. Convert original equipment to use Hands On VRS
4. Communicate company value proposition to build loyalty, and maintain customer base
5. Provide follow up support for all accounts ( inactive and active )
6. Other duties may be assigned as needed.

Text Outbound Marketing Group (OMG) Sales Representatives
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Rocklin, CA

Jul-8-08

Text Outbound Marketing Group (OMG) Sales Representatives are responsible for educating, and qualifying potential customers by cold calling and selling companywide products and services. The OMG representative will call hearing business customers in an effort to recruit hard hearing customers who can benefit from our txt relay product. The OMG representative will also be required to maintain accounts through follow up and customer retention surveys, as well as maintaining accurate records within our Customer Relation Management Database. As a part of our commitment to create jobs for the Deaf and Hard of Hearing communities we encourage Deaf and Hard of Hearing individuals to apply for these positions. Since our Text Relay product will be used to contact our target customers, the candidate does not need to know ASL or have the ability to voice a conversation. The ideal candidate will conduct business utilizing Text Relay.
Areas of Responsibility:
1. Making outbound relay calls to our perspective customers
2. Balance quality and quantity of calls to ensure adequate recruitment of new customers
3. Qualify leads provided by Outreach Representatives
4. Market to business customers with the highest potential to employ or provide services to the hard of hearing individuals in an effort to recruit those individuals as our customers
5. Provide follow up support for all accounts
6. Presenting our solutions matching up with the customer’s needs
7. Utilize our sales process by brining customers into our opportunity funnel and close them as a customer
Minimum Qualification Requirements: .
1. 1-2 years of Sales experience
2. Results driven with excellent phone etiquette
3. Able to handle high volume and stressful environments
4. Understanding of sales processes
5. Excellent customer service skills
6. Possess confidence in presentation skills
7. Organized
8. Good command of the written English language
9. Good text and typing skills

Network Engineer
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Rocklin, CA

Jul-8-08

Brief summary of duties:

Assist in the development, implementation and maintenance of network communications. Uses knowledge of LAN/WAN systems to help plan and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Assist customer with connectivity issues. Knowledge of Internet Video technology is recommended. Essential duties and responsibilities will include network implementation and network management; testing; configuring active devices; and setup and maintenance of network infrastructure. Will assist in analyzing, designing, and implementing of networking technologies that will address client community needs and can accommodate scalability, security, and redundancy requirements. Will be responsible for maintaining, troubleshooting, and configuration, of networked environment.

Minimum Qualification Requirements:
1. Bachelor's Degree or equivalent Industry experience
2. 3-5 years of equivalent experience in Information Systems, and have a minimum of 2 years experience contributing to network administration
3. Cisco Certified - CCNA or better
4. Working knowledge of appropriate network technology and network applications such as TCP/IP, LAN and WAN setup, routing protocols e.g. BGP and CISCO routers, switches and firewalls
5. Working knowledge of packet sniffing tools and analyzing traffic flow down to the port level
6. Working knowledge and understanding of a range of computer and networking software and hardware systems and related technologies
7. Knowledge of computer/network systems infrastructure requirements and standards
8. Knowledge of computer security systems, applications, procedures, and techniques
9. Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software
10. Ability to communicate technical information to non-technical personnel
11. Strong interpersonal and communication skills
12. Strong Documentation skills
13. Strong organizational skills
14. Positive attitude and be able to work in a team environment
15. Must be willing to travel
Experience with the following is a plus:
1. Knowledge of H.323 and/or SIP technology
2. H.323/SIP connectivity through Firewalls
3. QoS
4. Video Conferencing MCUs
5. Linux Administration and scripting experience recommended

Product Manager
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Novato, CA

Jul-8-08

The Product Manager is responsible for driving both product planning and product marketing for assigned segments of the companys relay services (e.g., text relay, video relay, and captioned telephone services). This includes managing the relay products and services through the product lifecycle, gathering and prioritizing product, customer, and business requirements, defining the product roadmap, and working closely with technology groups to develop and deploy products and services. The Product Manager also works with Sales & Marketing groups to ensure that revenue and customer satisfaction goals are met. The Product Manager also ensures that the product and marketing efforts support the companys overall strategy and goals.

Duties and Responsibilities:

1. Define the product strategy and roadmap for relay products and services.
2. Deliver MRDs and PRDs with prioritized features and corresponding justification
3. Work with external third parties to assess partnerships and licensing opportunities
4. Be a subject matter expert with respect to the competition
5. Contribute to Business Case development
6. Develop the core positioning and messaging for the product
7. Perform product demos to customers
8. Set pricing to meet revenue and profitability goals
9. Deliver regular revenue forecasts and justifications
10. Drive the development of sales tools and collateral
11. Propose an overall budget to ensure success
12. Brief and train the sales force at regular sales meetings

Minimum Qualifications:

1. Minimum of 5-7 years experience as a Product Manager or Product Marketing Manager
2. Demonstrated success defining and launching excellent products
3. 3+ years of experience in service provider market
4. Excellent written and verbal communication skills
5. Bachelor’s degree (MBA preferred)
6. Technical background, with experience in Telecommunications, Internet, Computers, or Software
7. Excellent teamwork skills
8. Proven ability to influence and coordinate cross-functional teams without formal authority and with minimal supervision
9. Examples and at least one sample of an effective document delivered in the past
10. Familiarity/Previous Experience with VOIP service and technology, networking, software development
11. Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved
12. Knowledge of or interest in people with hearing loss
13. Ability to travel required

Interpreter
[+] Expand

Atlanta, GA; Austin, TX; Chicago, IL; Honolulu, HI; Las Vegas, NV; Madison, WI; Rocklin, CA; San Diego, CA; St. Paul, MN; Vancouver, WA; Washington, DC

Jul-7-08

For more details, go to www.gopurple.com

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